Support
Knowledge base
If you have an existing subscription that you signed up for on your iPhone or iPad, and you wish to upgrade or downgrade to different subscription plan, follow these steps:
- Go to your device's Settings
- Tap on the Profile option at the top of the screen
-
Select Subscriptions from menu:
- Find and tap on The app name
- Choose your New plan for subscription
Our subscriptions renews automatically using Apple's in-app purchase payment system. You can always cancel your subscription after you subscribed in any of our packages.
Even though we do not handle payments including subscription management, we are happy to help you cancel your subscription.
Instructions to cancel your subscription:
- Go to your device's Settings
- Tap on the Profile option at the top of the screen
-
Select Subscriptions from menu:
- Find and tap on The app name
- Choose your Cancel subscription and confirm cancellation
If you cancel your subscription, you will still be able to use the app with premium features until its expiration date.
Still have questions? read more about cancelling your subscription on Apple's Support Page: https://support.apple.com/en-us/HT202039
You may be eligible for a refund for the purchase you've made in our apps including subscriptions. However, we do not handle payments or subscriptions. Payments and refunds are managed by Apple. Therefore, you would need to contact Apple to request a refund.
Instructions to request a refund:
Step 1: Access Refund Portal
Open Safari or any other web browser
And visit reportaproblem.apple.com
Step 2: Enter Details
Tap or click "I'd like to,"
Then choose "Request a refund."
Write the reason of your request
Step 3: Submit your request
Choose the app you would like to request a refund from
And tap 'Submit' button
If a refund is issued to your account, you will lose access to the premium features that is available with your subscription.
If you still have questions, please read Request a refund for apps or content that you bought from Apple article on Apple Support page.
Our subscriptions renew automatically using Google Play in-app purchase payment system. You can always cancel your subscription after subscribing to any of our packages.
Even though we do not handle payments, including subscription management, we are happy to help you cancel your subscription.
Read instrictions about canceling your subscription on Google Play support page
You may be eligible for a refund for your purchase in our apps, including subscriptions. However, we do not handle payments or subscriptions. Google Play manages payments and refunds. So, you should contact Google Play to ask for a refund.
Read instrictions request a Refund on Google Play support page
